All Arcserve clients are entitled to Free Technical Support from Arcserve whilst they are under a valid maintenance agreement.

Visit to login or register for support.

Your user name is your registered email address suffixed with .arcserve (

Any concerns or queries with the support portal, please contact Arcserve by sending an email to or report via Chat.

Arcserve Perpetual License holders - please have your Order number for either licenses (under original maintenance) or maintenance renewal order number.

Cloud Ready Managed Service Providers

Cloud Ready Solutions provide Level 1 support for all ANZ based MSP's.   All tickets raised with Arcserve must be initiated & created by Cloud Ready Solutions after which point Arcserve support will work directly with the MSP to resolve the issue.